*Service Delivery Manager *Saas * Paas * Iaas * SLA * IT * ITIL * ISO *

Excellent opportunity for an experienced Service Delivery Manager with a leading client in Edinburgh or Glasgow.

The Role

  • Managing the Service Delivery Team (2 direct reports)
  • You will act as an escalation point for customers, support teams and staff to address issues as required.
  • Ensuring service levels are met for clients
  • You will advise internal teams on the best IT solutions to business problems.
  • You will ensure that PaaS / IaaS infrastructures operate within ITIL and relevant ISO.
  • You will performance against SLAs.
  • You will ensure hardware and software is appropriately licensed and supported.
  • Change, Problem & Incident management

* Paas * Iaas * SLA * IT * ITIL * ISO *

The Skills

  • You will have a strong background in Service Management/IS Management.
  • You will have good knowledge of ITIL processes and tools
  • You will have knowledge of ISO27001 standards
  • You will have experience working with a range of operating systems
  • Ideally experience with SaaS
  • Experience in Windows, Linux & Mac OS desktop and server environment

* Paas * Iaas * SLA * IT * ITIL * ISO *

For more information please send your CV to laurenW@mbnsolutions.com or press apply now!

* Paas * Iaas * SLA * IT * ITIL * ISO *