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Helpdesk Analyst

  • Technology
  • Dalkeith
  • Permanent
  • £0-£30,000
  • About the role


    Helpdesk Analyst




    Opportunity to join a fast-growing scale-up based in Edinburgh. The team is growing, and they are looking for a HelpDesk Analyst who will have responsibility for day-day activities of service desk operations.

    The role:

    • Provide 1st and 2nd line support for their in-house IT service desk.
    • Install computer peripherals for users and assist in maintaining these.
    • Identify areas for service improvement.
    • Have ownership of tickets and service issues.

    Role requirements:

    • Experience with Windows 10.
    • Office 365.
    • Preferably you will also have experience of Cloud Based Network Infrastructure.
    • Strong organizational skills, with ability to manage your own workload and document processes you have taken.


    If the role looks of interest and you would like to find out more, apply ASAP with a copy of your CV!