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Support Engineer | Software House, 3rd Line Support | Edinburgh / Remote | Up to £37,000

The Role:

One of Edinburgh’s most exciting and fastest growing tech start-ups is looking for an ambitious and motivated Support Engineer to join their ranks.

This is a brilliant opportunity for a passionate and customer-focused 3rd Line support Engineer who has prior experience in software support positions to join a company who are really going places. The successful candidate will be responsible for resolving and triaging tickets, working closely with the product development team BY suggesting future improvements of the platform.

This position will require the successful candidate to work US hours (5pm-1am), as they will be providing support to the company’s US clients. It will therefore be predominantly home-based, although there may be the requirement to head into the office from time to time.

The Requirements:

  • Previous Experience within Software Support
  • Strong technical experience with a variety of tools/platforms
  • Excellent communication skills
  • SQL Query experience (highly desirable)

The Company:

Award-winning and widely recognised as one of Scotland’s newest and most exciting tech start-ups, they have undergone a strong period of high growth and are now transitioning into the scale-up phase. They have a growing client base across the UK, Europe and US…and they are just getting started.

They offer a brilliant working environment, with strong company values at the heart of everything they do. On offer is a personal training budget for courses and certifications, strong company social scene and a generous holiday allowance, in addition to a very competitive salary.


If you are an experienced software support professional who is ready for the challenge of working at one of Edinburgh’s most exciting organisations, then apply now for immediate consideration.



Ref: 13256-HN

Type: Permanent


£ Up to £37,000

Posted: 11th Aug 2020

Closing: 29th Sep 2020

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