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Support Technician (Product)

High Wycombe

Upto £32,000 + Extensive Benefits + Work from home options

* 1st line * 2nd Line * Diagnostics * Incident Management * Product *

Home working options available

The Support Technician will work with a wide range of global brands

The Support Technician (Product) will:

  • Provide First line support – phone calls, live chat and email
  • Handle first line diagnostics
  • Escalate issues through the incident management process
  • Communicate with all customers
  • Provide 2nd level support
  • Identify issues / bugs via testing
  • Review and enhance documentation
  • Produce SQL reports

For more info press apply now!

Summary

Ref: 10908LM_1563460129

Type: Permanent

Buckinghamshire

£ £25000 - £32000 per annum + Extensive Benefits!

Posted: 18th Jul 2019

Closing: 18th Jan 2020

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