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About the role
AI Solutions Engineers x2
£75,000-£100,000 + Benefits Depending on Experience
Fully Remote, Offices in London, Glasgow, Bristol
We are seeking two AI Solutions Engineers to design, build, and deliver cutting-edge customer-facing AI solutions for a leading Consultancy who specialises on CX and Contact Centre solutions.
Sitting at the intersection of technology, product, and customer experience, you will rapidly prototype and iterate on AI-powered experiences that demonstrate business value, inspire customers, and inform our product roadmap.
Any experience applying Agentic solutions within Consulting, Customer Experience or Contact Centres is a advantage.
Key Responsibilities
- Design and deliver AI-driven prototypes and proof-of-concepts for customer-facing use cases.
- Collaborate closely with Product, Engineering, and Sales teams to shape solution design and delivery.
- Engage with customers to understand their pain points, goals, and success metrics.
- Build business cases and ROI models to quantify solution impact.
- Provide technical guidance on LLMs, prompt design, and orchestration techniques.
- Translate business requirements into data flows, process maps, and AI-enabled journeys.
- Document learnings, patterns, and best practices to support reuse and scaling.
- Promote ethical, safe, and transparent AI practices across projects.
Key Skills & Experience
- Strong programming ability, ideally with Python.
- Hands-on experience with Generative AI tools, frameworks, and orchestration techniques.
- Background in customer experience or service design, including journey mapping.
- Experience in ROI modelling and business case development.
- Ability to collaborate across sales, product, and engineering teams.
- Excellent communication and storytelling skills, especially using data.
- Awareness of ethical AI principles and responsible AI practices.
Critical Thinking
- Analyse complex problems and identify AI-driven solutions.
- Evaluate trade-offs between technical feasibility, scalability, and user impact.
Creativity & Innovation
- Apply AI creatively to solve real-world challenges.
- Contribute to ideation and experimentation across use cases.
Collaboration
- Work cross-functionally with Product Managers, Engineers, and Sales.
- Share insights and feedback between internal and external teams.
Communication
- Translate technical concepts into clear, actionable insights.
- Document learnings, use cases, and best practices for internal reuse.
Customer-Centric Mindset
- Understand customer pain points and business goals.
- Design solutions that deliver measurable value and impact.
Curiosity & Continuous Learning
- Stay up to date with AI trends, tools, and frameworks.
- Experiment with new approaches and share findings with the team
