Contract Developer – CX Migration & IFS Integration

???? Node.js Voice Automation Developer – Contract

???? Location: UK – Fully Remote

???? Rate: £480 per day – Outside IR35

? Duration: Initially 3 months

???? Start: Must be available to start first week of January

The Role

We’re looking for an experienced Node.js Developer with strong voice automation / IVR experience to join a high-profile digital transformation programme.

The client is migrating critical customer claims and appointment booking journeys from legacy platforms (ServiceBench and Click) into a modern environment using IFS and Google Dialogflow CX. This work is heavily focused on API rebuilds, voice flows, and seamless customer experience.

Key Responsibilities

• Develop and maintain backend services using Node.js for voice automation and customer journey orchestration
• Build, integrate and optimise RESTful APIs for claims, appointments, and customer history
• Update and enhance IVR flows and logic to align with new IFS behaviours and Dialogflow CX
• Implement strong security and authentication best practices
• Collaborate with technical and business teams to validate, test, and document customer journeys
• Support knowledge transfer and technical upskilling across the team

Essential Skills & Experience

• Strong hands-on development experience with Node.js
• Proven experience delivering voice automation / IVR solutions
• Strong background in RESTful API design and integration
• Experience working with cloud APIs
• Solid understanding of security and authentication in cloud-based applications
• Excellent problem-solving, debugging and troubleshooting skills
• Ability to work independently and deliver under tight timelines

Nice to Have

• Experience with Google Dialogflow CX
• Exposure to IFS or similar enterprise platforms
• Experience migrating from legacy platforms

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